Errors and Troubleshooting
Below are a number of possible error messages with the actions that you should take in each case.
Error | User Action |
---|---|
Minimum Supported Java Version | Ensure that you are running a Java version that is supported for your release. You can confirm the required pre-requisites in the installation documentation. |
Fatal Exception | There are a number of possible errors that could occur that would result in a fatal exception message. Review the detail of the message and take the suggested corrective action. |
Request could not be instantiated | This is a low level technical error and should not occur. If you see this error log a support case on our web site. |
Transaction Cancelled Exception | This is a low level technical error and should not occur. If you see this error log a support case on our web site. |